FAQ & Help

Satisfaction Guarantee

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Cancelling your order

A new order can be cancelled or changed without any problem only if the production process has not yet begun. To find out whether your order has been processed, log onto soberlicious.com and check the status of your order. The link to your order status page can be found in your order confirmation email. If your order is labeled “wait” or as “new”, you will be able to cancel your order. If you would like to change your order, please contact our customer service by phone before your order begins production. Once it begins production, you can no longer make any changes. You can reach us at 1-800-381-0815 Monday - Friday 8:00am-7:00pm EST.

Soberlicious.com`s Fair Return Policy

Every ordered product at Soberlicious.com is created just for you. Because they are custom made, returned goods cannot be resold and are donated or thrown away. Promise: * If we make a mistake, we will send you a replacement or refund your money. * If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want. Should a mistake arise, we kindly ask that you contact us within 30 days to coordinate an acceptable solution. Please include your order number and a detailed explaination of the problem. You can contact our service team here: http://www.spreadshirt.com/us/US/About-us/Contact-1336/

Still haven't received your merchandise yet?

After your order has been shipped you will receive an e-mail confirming the shipment. If - whatever the reason - you feel that your order has not been received in the proper timeframe, please contact us at service@spreadshirt.

Payment options

Spreadshirt accepts Visa, Mastercard, and American Express cards. We also take debit and check cards as long as they are associated with a major credit company like the ones listed above. Once payment information is received, your order will be sent to production.

Payment policy

(1) Payments may be done by debit or credit card. (2) The purchasing price is due immediately after the order without deduction. (3) The client is considered in default of payment, without further explanations from Spreadshirt, if he does not settle the invoice within 14 days of goods delivery. The consequences of the default are in line with the legal provisions. (4) If the payment method chosen by the client is not feasible, despite being carried out by Spreadshirt in accordance with the contract, due to a lack of funds in the client's account or the submission of incorrect data, the client must reimburse Spreadshirt or the third-party instructed by Spreadshirt to handle the payment the additional costs thereby incurred. (5) Regarding the payment procedure, Spreadshirt is entitled to use the services of trustworthy third-parties for handling payments. a) In the event of delay in payment, Spreadshirt may assign claims against the client to a third-party. In doing so, Spreadshirt may send personal data required to handle the payment to this third-party. b) In the case of third-party involvement to handle the payment, Spreadshirt will consider the payment completed only once the amount has been made available for the third-party, in accordance with the contract, so that the third-party can have unrestricted access to the amount owed.

Sales tax

You do not have to pay US sales tax on your Soberlicious order. Unfortunately, customs and countries outside of the USA, sometimes place a steep tax on packages arriving in countries across the world from the USA. As we cannot control these taxes, there is no way to make them lesser. However, we have dropped shipping costs to help reduce some of the costs for these such instances.

Safety and privacy

In order to insure the safety of your payment transactions, Soberlicious.com uses the SSL

 

   
             
   
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